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Refund & Cancellation Policy
1. Order / Booking Cancellation
Catering orders can be canceled up to 48 hours before the scheduled delivery or pickup. Orders canceled after this period may not qualify for a refund.
2. Refund Eligibility
Refunds are issued only for valid reasons such as undelivered services, duplicate payments, or preparation errors. All requests are reviewed individually.
3. Refund Process & Timeline
Approved refunds are returned via the original payment method. Processing typically takes 5–7 business days depending on your bank or payment provider.
4. No-Refund Situations
Refunds will not be issued for changes of mind, incorrect order information provided by the customer, or items/services marked as non-refundable.
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